Shipping Policy
Our preferred shipper within the continental United States is UPS. On Monday to Friday, we usually ship UPS orders received before 12pm on the same day or within one business day. All UPS shipments are tracked to ensure that you receive your teas on time. We also ship via US Postal Service Priority Mail. Priority Mail shipments are shipped the day after the order is placed. Shipping cost for both methods is based on the total weight of the items ordered and insurance.
International Orders
Over the years, we've met customers from all over the world, and while it's our wish that anyone can enjoy our teas, the website currently only takes orders from our US and Canadian customers. To discuss international shipment options outside of the US or Canada, please contact us. Where possible, we will make an effort to ship our teas to you.
Returns and Exchange
We will make every effort to ensure that customers receive the tea or teaware ordered. We are also a small family run business, and it is difficult for us to accept returns on tea orders that were not the result of mistakes on our part. We suggest starting out with smaller amounts of tea to determine if you will indeed enjoy it.
If there is a problem with your order, please contact us within 3 days of receipt.
