Being a small family business allows us to provide an extraordinary level of personal attention to you. We take pride in the relationships and friendships we've built over the years, and believe that this web site is no exception. Whether you shop at our retail location or online, we'll see to it that your questions are answered, and that you find the tea that you are looking for.
How to Buy Our Teas and Teaware
The best way to shop for tea and teaware is in-store. Of course, if you are not able to make it out to San Francisco, we can easily send our tea to you. Simply select one of the following options:
Shop Online: Browse our tea selection (www.redblossomtea.com) and make purchases online 24 hours a day, 7 days a week on our web site.
Call Us: Call us at (415) 395-0868 between the hours of 10AM and 6PM (Pacific Standard Time) and we will be more than happy take your order over the phone. Please have your billing address, shipping address and credit card information ready.
Fax Us: Fax us at (415) 362-8877 24 hours a day, 7 days a week. We will confirm your order via return fax or
phone before shipping. Please include the following information on your fax:
- Full Name:
- Billing Address for Credit Card:
- Shipping Address (must not be a P.O. Box):
- Items you would like to order and quantity:
- Telephone Number:
- Credit Card Number and Expiration Date:
Shipping Policy
Our preferred shipper within the continental United States is UPS. All shipments are tracked to ensure that you receive your teas on time. Orders from Hawaii or Alaska are shipped through US Postal Service Priority Mail. Shipping cost is based on the total weight of the items ordered, and most orders are shipped within one business day.
International Orders
Over the years, we've met customers from all over the world, and while it's our wish that anyone can enjoy our teas, we currently do not take international orders on the web site. To discuss international shipment options, please contact us via email, the contact form below, or via fax. Where possible, we will make an effort to ship our teas to you, wherever you are.
Returns and Exchange
We will make every effort to ensure that customers receive the tea or teaware ordered. We are also a small family run business, and it is difficult for us to accept returns on tea orders that were not the result of mistakes on our part. We suggest starting out with smaller amounts of tea to determine if you will indeed enjoy it.
Questions
We understand that the world of tea can be daunting. There are so many varieties, flavors and brewing methods and utensils. In keeping with our in shop tradition, we are always available to answer any questions you have.
So whether you have a question about an existing order, want to order something that's not online, or to see if we carry a certain tea, just fill out the form below. We usually respond to emails almost immediately, and at the latest, within 48 hours. If you'd rather speak to someone in person, you are more than welcome to call us at (415) 395-0868 between 10:30AM and 6PM Pacific Standard Time, Daily.
|
|
|
